FAQ

We're relocating our store to a new location and need to clear our current inventory to make the move easier. Rather than transport everything, we're offering our handcrafted leather bags at significantly reduced prices. This is a genuine relocation sale—the quality remains exceptional, we're just making room for the transition.

Our Heirloom Guarantee means we'll repair any defects in materials or craftsmanship for free, forever. This includes broken stitches, faulty rivets, or zipper issues. Normal wear and tear or accidental damage (like cuts or pet damage) aren't covered, but we can still repair these at a reasonable cost.

Most orders ship within 2-3 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location. You'll receive a tracking number as soon as your order ships.

Full-grain leather is the highest quality—it's the complete top layer of the hide with all its natural character marks. It develops a beautiful patina over time and is incredibly durable. Top-grain leather has been sanded down to remove imperfections, making it more uniform but less durable. We exclusively use full-grain leather for all our bags.

Yes! We offer a 30-day return policy. If you're not completely satisfied, you can return your bag for a full refund or exchange it for a different style. The bag must be in unused condition with original tags. Due to the sale prices, return shipping costs are the customer's responsibility.

Keep your bag away from prolonged direct sunlight and moisture. Wipe it with a dry cloth regularly, and apply leather conditioner every 3-6 months to maintain suppleness. If it gets wet, let it air dry naturally—never use heat. The natural patina that develops over time is part of the leather's beauty and character.

Absolutely! Buy 2 bags and get 10% off, buy 3 and get 15% off, or buy 4 or more and get 20% off your entire order. These discounts are perfect for gifts or completing your travel set. The discount is automatically applied at checkout.

Yes, every bag is handcrafted by skilled artisans using traditional saddle-stitch techniques. We hand-pick leather hides, precision cut each pattern, carefully bond edges, and stitch everything by hand for maximum durability. Each bag takes several hours to complete and is inspected by our lead artisan before shipping.

Yes! We're relocating, not closing. Once we're settled in our new location, we'll continue crafting the same high-quality leather bags. However, prices will return to normal retail levels, so this sale represents a unique opportunity to get our handcrafted bags at exceptional prices.

Yes, we ship worldwide! International shipping rates are calculated at checkout based on your location. Please note that customs duties and import taxes may apply depending on your country—these are the responsibility of the recipient and are not included in our shipping costs.